IBC does not just sit idle waiting for customers and employees to make requests. It is active, serving information to customers and dealership personnel as that information becomes relevant.
 

Automatic emails:

• Reservation Confirmation - sent to customers to confirm their online service reservations.
• Repair Order Completed - sent to customers when their vehicle repairs have been completed.
• Owner Circle Registration Confirmation - sent to owners who register with Owner Circle.
• Owner Circle Change Password - sent to owners to confirm password changes.
• Owner Circle Forgot Password - sent to owners who have forgotten their passwords.
• Prospect Confirmation - sent to prospects to confirm their requests for vehicle inventory information.
• Dealership personnel are notified immediately by email when customers request online service reservations or information regarding vehicles in your inventory.

Marketing emails: This functionality is fully integrated with all departments, highly customizable, and all in-house. Write your letter, specify your criteria, and watch it happen. With specific Reynolds and Reynolds software packages, IBC can send custom emails to the inboxes of each customer (or prospect, vendor, A/R customer, employee) based on a number of rules and selects defined by you. Ask your Reynolds and Reynolds representative how to take advantage of these features.
 

Factory communication: IBC continues to show its power and flexibility as more manufacturers move communications to the Internet. IBC's factory communication is fast and reliable.